Terms and Conditions

At ProFlex Recovery, we’re committed to delivering your order safely and efficiently.

30-Day Returns

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • The item must be unused, in its original condition, and in original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, used or opened recovery products cannot be returned unless they are defective.

Items purchased on sale or with promotional discounts are final sale unless faulty.

How to Start a Return

To initiate a return, please contact us via our Contact page or email with:

  • Your order number
  • Reason for the return

Our support team will provide return instructions if your return is approved.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

Approved refunds will be processed back to your original payment method within 5–10 business days.

Damaged or Faulty Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.

We’ll arrange a replacement or refund at no additional cost.

Exchanges

We currently do not offer exchanges.

If you’d like a different item, please place a new order and return the original item if eligible.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays).

Once your order has been processed, you’ll receive a confirmation email with tracking information.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

All shipping fees will be clearly displayed before you complete your purchase — no hidden charges.

Estimated Delivery Times

We currently ship Australia-wide.

  • Estimated delivery time: 8–15 business days
  • Delivery times may vary depending on your location, carrier delays, or peak periods.

Please note that delivery timeframes are estimates and cannot be guaranteed.

Tracking Your Order

Once your order has shipped, you’ll receive a tracking number via email so you can monitor your delivery.

If you haven’t received tracking details within a few days, please check your spam folder or contact us.

Incorrect or Incomplete Address

Please ensure your shipping address is entered correctly at checkout.

ProFlex Recovery is not responsible for delays or lost packages caused by incorrect or incomplete address details.

Delays & Lost Shipments

While we aim to deliver all orders on time, occasional delays may occur due to carrier issues or external factors.

If your order is significantly delayed or appears lost, please contact our support team and we’ll assist you as soon as possible.

Contact Us

If you have any questions about shipping or your order, please contact us through our Contact page or via email. We’re always happy to help.